常见问题

西班牙&E supports customer choice and encourages you to evaluate all options. Regardless of which energy service provider you choose, 西班牙&E remains committed to providing safe and reliable delivery of energy.

有关客户权利的更多信息, obligations and updates regarding CCA programs, 请浏览 加州公用事业委员会 网站.

注册CCA

通常, 如果你居住在CCA的管辖范围内, 在CCA开始为客户提供服务后的下一个账单日，您将自动加入CCA计划.  However, a CCA may choose to phase-in customer enrollment in the program.  cca必须向所有住宅客户提供服务，并可选择向其服务区域内的非住宅客户提供服务.

CCA将在CCA服务开始前的60天内提供两次通知，并在CCA服务开始后的60天内提供至少两次额外通知. 这些通知将包括如何选择退出该计划，如果你选择.

 

Always contact us to start or stop electric service.  启动或停止服务 点击这里  或打电话 1-800-411-7343.  

If you move to a city or county that has established a CCA program, you’re automatically enrolled in the CCA program on the date you start service. 在您开始服务后的最初60天内，您将至少收到两次来自CCA的通知.  这些通知将包括如何选择退出该计划，如果你选择.

For information on active CCAs in our territory click 在这里.

在某些情况下，邻近社区的客户位于CCA的管辖范围内.  This may be the case if you reside in an unincorporated area of a county. If you believe your service location is ineligible for CCA service, please contact the CCA that sent you the program information.

不，你们的煤气服务不会改变. 如果您从我们这里得到煤气服务，您的账单上将继续显示您的煤气费用.  You can contact us for any gas service requests.

项目和服务

对于CCA客户，西班牙&继续做好输配电配电管理工作. This includes providing billing, metering, collection and 客户服务s. Additionally, CCA customers will still be able to access 我的账户 . 项目 such as California Alternate 利率 for Energy (CARE), 医学基础, 水平薪酬计划, 一些需求响应和能源效率项目仍可向CCA参与者开放. The CCA may offer different programs than those provided by us.

以下可持续发展目标&E programs and pricing plans are not available for CCA participants:

  • 直接访问 
  • CPP Event Day pricing plans like Time-of-Use-Plus or Critical Peak Pricing

If you choose to purchase electricity through a CCA, you'll be removed from these programs or pricing plans.

收费及费率

是的. 我们将继续提供账单服务, 计量集合, 客户服务, and other services to customers participating in a CCA program. 每个月，CCA将计算其发电费用并将其发送给可持续发展目标&E. We’ll then include the CCA electric generation charges on your monthly 西班牙&E法案.  收到客户付款后，我们会将CCA费用的款项转至CCA.

Also note that if you take service from a CCA, you’ll no longer pay our rates for electric generation; instead you pay the CCA’s generation rates. A CCA may charge different electric generation rates than 西班牙&E, which can change your overall electric bill.  For more information on your combined energy bill 访问我们的 “了解你的综合能源账单”  page. 

如果您从CCA接收发电，您将收到可持续发展目标的综合账单&E，包括我们的电费和你们的CCA的电费. These charges will appear as separate line items on the bill, and both will be included in the total amount due. 

For more information on your combined energy bill 访问我们的 “了解你的综合能源账单”page.

 

CCA的参与者将不支付可持续发展目标&E的发电费用，而是将支付CCA的发电费用. 参与CCA的每个人的电力将通过我们的输配电系统输送. Regardless of the 电 Service Provider, everyone is required to pay 西班牙&E delivery charges, whether the electricity is purchased from 西班牙&E或CCA. 对可持续发展目标进行比较&E和CCA费率; 访问我们的 联合费率比较页. 

The Power Charge Indifference Adjustment (PCIA) is not a new charge. 可持续发展目标的所有客户&E的服务区域一直在向PCIA支付旧的长期能源合同的费用. For customers whose electricity is provided by 西班牙&PCIA与可持续发展目标捆绑在一起&E的发电收费.  

PCIA有助于确保所有客户(无论谁代表他们采购能源)支付他们的那部分遗留合同成本. 西班牙&E公司根据客户当时的需求代表他们签订能源合同. 尽管许多客户已经将他们的商品服务转换为cca，但西班牙&E is still responsible for paying for the costs of the contracts.   

加州公用事业委员会(加州公用事业委员会)要求在账单上单独列明PCIA费用，以提高人们的意识，即所有客户都有责任支付遗留合同的费用.  As of November 1, 2021, all customers’ bills include a PCIA line item.  

可持续发展目标的一部分&需要通过PCIA回收的E的发电量取决于CCA开始在您的城市提供发电服务的年份. 今年是你的复古率. 

而你的年份保持不变, the PCIA charge for the vintage year will likely change annually. 安排CCA-CRS provides information on the current PCIA charges by vintage year.

如果你对可持续发展目标有疑问&E charges on your bill, you should contact us at 1-800-411-7343.  Also contact us if you have questions related to changes to your pricing plan, 或者CARE和医疗基线.  

If you have questions about the CCA charges on your bill, CCA费率或计划, 你应该联系你的CCA. 

You can reach Clean Energy Alliance at 1-833-232-3110.

You can reach San Diego 社区 Power at 1-888-382-0169.   

客户应该打电话给西班牙&E或参观 MyAccount 请求更改定价计划.

退出信息

净能源计量

If your city or county participates in a CCA and you are a NEM customer, you will automatically be enrolled in the CCA's NEM program, 如果有的话. 西班牙&E将执行首字母 调准 当你加入CCA时. This ensures that you will have the same anniversary date on both the 西班牙&E和CCA NEM项目. 西班牙&E将继续计算您的每月费用或交付费用的信用，并将执行这些费用和信用的年度汇总. CCA将负责确定您的发电相关费用和信用.

社区选择集成商(CCAs)，代表客户购买或发电. 如果你的电力是由CCA购买的，你也自己生产太阳能, your CCA sets the price for the energy exported from your solar system, as well as the cost for energy imported to your home. Please refer to your CCA for more information about import and export pricing. 

西班牙&E的新经济政策关税, as approved by the 加州公用事业委员会, 声明，NEM/SBP客户在向新的电力服务提供商过渡时必须进行真实的调整. This 调准 results in a new anniversary date.

在您转移到新的电力服务提供商的日期，您将被分配一个新的周年纪念日，该日期无法更改.

在你过渡到CCA项目之后，西班牙&E将只计算电力运输的滚动或出口信用. Your generation credits will be maintained by your CCA. 如果您对账单上的CCA费用或信用有疑问，您将需要 联系您的CCA 直接. 

As a NEM/SBP customer, you will continue to true up annually. 在过渡到CCA项目之后, you will no longer receive excess generation export credits from 西班牙&E. 您的CCA程序将计算您的费用和积分，任何适用的积分将由您的CCA处理.  如果您对NEM/SBP超额发电或发电出口信贷支付有任何疑问, 你需要直接联系你的CCA.